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Customer Service Interview Preparation Guide

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Customer Service Interview Preparation Guide

OVERVIEW | OUTLINEMATERIALS | CUSTOMER REVIEWS | SAMPLE QUESTIONS

Overview

 JOIN OVER 1000 OF STUDENTS WHO RECEIVED OFFERS AS CUSTOMER SERVICE REPRESENTATIVES AFTER USING OUR STUDY GUIDE

Amazon Product Manager Interview

Customer Service, Customer Support, Call Center Interview Preparation Questions and Answers

 

Congratulations on getting an opportunity to interview for the position of Customer Service Representative (CSR).

Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers.

CSRs touch the life of their customers on a day to day basis and can personally impact the lives of millions. So GREAT JOB getting the journey started.

You most probably know that this position receives tons and tons of applications every day and is highly competitive, so you definitely have stood out for the company you are applying to, to have contacted you. Great work, so far.

What's This Guide About?

This book is purely about preparing for a Customer Service Representative (CSR) Interview. My aim is to take you through a systematic process one step at a time to help you ace this interview. My approach will be to first teach you a lesson and then give you some homework to complete.

This book consists of worksheets, that you can download. I’ve seen that the most successful candidates are the ones who NOT ONLY follow the lessons, but do the homework at the end of it.

This book will combine theory and practice to help you succeed.

Note that the job title “Customer Service Representative” is commonly used in the industry, however this job title can vary. A few other examples are mentioned below:

Customer Service Representative
Senior Customer Service Representative
Call Center Associate
Customer Service Associate (Part-Time)
Customer Service Specialist

Whatever the case may be and whatever your title is, if you are applying to jobs in the customer service fields, this guide will prepare you to ace the interview for the same.

 

Amazon Product Manager Interview

Outline

The entire book consists of 8 sections

 

The Customer Service Representative (CSR) role – We’ll start by understanding the role of a CSR in general and as defined by the industry.

Understanding the job description – Next we’ll take the job description of the company you are applying to and understand it greater detail. This is the first step towards your interview prep. I’ll also give you your first homework in this chapter.

    Interview process – We’ll then talk about the interview process for a CSR at a high level.
      Company information – The second step to the interview process is to collect information about the company you are applying to. In this step, we’ll take a look at how to do so.

          Questions – We’ll then get into the specific question types that you will typically be asked and we’ll see how to attack each one. We’ll specifically cover the following 10 question types:

          Questions to ask – Then, we will discuss what questions to ask during your interview.

            Preparation plan and tips – We’ll then cover a number of preparation tips for the interview process and put together a time table for you to study.
              Conclusion – Finally we’ll end by summarizing everything in this chapter. Look at this chapter as a cheat sheet for the entire book that you can use during your preparation.

                  Amazon Product Manager Interview
                   

                  Guide Materials

                  160 Page Book covering every detail of the entire interview process

                  Downloadable Cheat sheets and worksheets to help you prepare and keep you organized

                  Frameworks to answer each question type

                   

                  10 different question types with detailed examples

                  Behavioral questions
                  Proficiency questions
                  Product/Service Knowledge questions
                  Good/Bad Customer Service questions
                  Solving Customer Issues questions
                  Multitasking/Scheduling questions
                  Training questions
                  Selling questions
                  Leadership questions
                  Role Playing questions

                  SPECIAL SECTION COVERING MODEL ANSWERS TO TONS OF QUESTIONS

                  All Delivered to You Digitally Instantly So You Can Start Right Away

                  Amazon Product Manager Interview

                  Customer Reviews

                  GREAT GUIDE. helped me a lot.
                  Helped me prepare. Thanks to Coursetake.
                  Got the job. Used the book to help me prepare.
                  Amazon Product Manager Interview
                  Amazon Product Manager Interview

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                  Sample Questions

                    • Sell me this pen.
                    • Explain to me a time in a past job where you stepped up as a manager - remember manager’s tell people what to do. They give out tasks to the team members. 
                    • What have you done to be a better customer service representative?
                    • What would you do if you were given 10 tasks but only have time for 8?
                    • Describe a time you did not have the answer to a customer question and how did you handle it? 
                    • Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation? 
                    • Tell me about a time that you went above and beyond to satisfy a customer.
                    • Tell me about a product you like and use frequently. Why do you like it?

                    Amazon Product Manager Interview